Q:
What are the settings I need to connect with Cintek?
A:
The mandatory settings are:
-
Telephone number for computer to dial:
Cranbrook: 489-4565
Sparwood: 425-2525
Fernie: 423-5056
-
Incoming mail (POP3) server:
Cranbrook, Sparwood,
and Fernie:
mail.cintek.com
-
Outgoing mail (SMTP) server:
Cranbrook, Sparwood,
and Fernie:
mail.cintek.com
-
Username and password: issued
upon signup
Must be small letters with no spaces or punctuation.
The username should not contain
the suffix of the email address.
Additional
settings include:
-
Name (DNS) server:
Cranbrook, Sparwood,
and Fernie:
ns1.cintek.com (204.244.154.34) and ns2.cintek.com (204.244.154.35).
-
Home page:
http://www.cintek.com
Problem:
The computer won't dial and the browser says it can't
find the homepage
Solution:
Go into "My Computer " on the desktop,
and from there double-click on "Dial Up Networking
". In this folder should be an icon labelled Cintek
, double click on this icon to begin connecting.
NOTE:
If you're using Windows 98, Find the Internet Explorer
program group on the Start Menu, click on "Connection
Wizard". Run setup, choose option 2 to make a new
connection, and choose the already existing dial-up and
email settings. Restart the computer and try dialing again.
Problem:
The computer says that it cannot establish a connection
with the computer you dialed or that it cannot establish
compatible set of networking protocols
Solution:
Click on the Start menu, then select "Settings
", and "Control Pane l". In the
Control Panel, double click on the "Network
" icon. For a computer not installed as part of a
network, the box listing installed component should only
have "Client For Microsoft Networks ",
"Dial Up Adaptor ", and "TCP/IP
" inside. If you have more than this then remove
the extra components. See
Network setup.
Problem:
It keeps asking me for my password
Solution:
Make sure that both the username and password display
correctly and have no spaces. Also make sure that Caps
Lock is not on and that you do not type "@cintek.com
" at the end of your username. Also, see
Network setup.
Problem:
When I try to connect the computer mentions something
about "no carrier" or "no dial tone"
Solution:
The modem cannot get a dial tone from your telephone line.
Make sure your phone line is connected to the back of
your computer and the wall jack. If the error persists,
take a normal telephone, plug it into the jack normally
used by the computer and listen in the headset. If you
get no dial tone, then there is a problem with your line.
If you get a dial tone, then there is a problem with your
modem. In these cases contact your telephone company or
modem manufacturer to rectify the problems.
Problem:
When I try to connect, the computer says it is not getting
a response from the modem
Solution:
Turn your computer off, then on again ("cold reboot").
Make sure you have no fax software running and try to
connect to the Internet again. If the problem persists
you will have to contact your modem manufacturer to rectify
the problem.
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Q:
When I try to check my E-mail, it keeps asking for my
password. Why?
A:
Make sure that the username and password are correct
and entirely in lower case. Also be certain that they
contain no spaces and the username does not have "@cintek.com
" at the end of it.
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Q:
I keep getting kicked off line. I get messages about the
server being reset. What's wrong with your server?
A:
Regardless of the messages you receive, having your
connection terminated continually for no apparent reason
is enough to make anyone upset. It's not our fault. At
this point it is very important to consider a few important
issues:
Do
you have any cordless (wireless) phones?
How many phones do you have plugged in to the same line
the computer is on?
Are you running fax or answering machine software?
How are your phone lines?
Do you have a fax machine on the same line?
Do you have call display enabled on your phone line?
These
are all important factors because any one of them can
disrupt your internet connection - Some or all
of the time. The best suggestions is to unplug,
turn off, or stop any of these things if they are active
while you are on-line. BC Tel will test your lines if
you do not have a wireless/cordless phone. Those types
of phones are notorious for line noise. Unfortunately,
their tests are only for voice ability. You may not get
any conclusive answers pertaining to data transmission.
NOTE:
Cordless/wireless phones are accessing the phone line
at all times while they are connected to your jack. Unplugging
the adapter or disconnecting the phone completely will
disable it.
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Q:
How do I chat?
A:
There are many programs and websites on the Internet
for chatting with friends or strangers. You can visit
a search engine and search for "chat rooms"
to find some of the many chat rooms on the Internet, or
download , a popular program that allows you to correspond
live or send E-mails to millions of other people on the
Internet.
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Q:
I am creating my homepage in FrontPage. Do you support
FrontPage extensions?
A:
Yes, we do support FrontPage extensions. If you wish
to create a web page using FrontPage than please contact
us first and we will allow you access to the extensions.
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Q:
How do I upload the web page that I created?
A:
The best way is to use an FTP program, you can find
one on our page. When you have an FTP program it will
ask you for the name of the server you want to connect
to. This will be ftp.cintek.com. It will also ask
for your username and password. Make sure that you enter
these in lowercase. This is all the required information,
you can ignore all other settings. When the program connects,
you will be put into your home directory. In this directory,
you will find another directory called "web".
Use the FTP program to transfer the files off of your
computer and into this directory. Once you have uploaded
the files you can see if it worked by using your browser
and going to http://www.cintek.com/~username(where
username is your username). If your page does not work,
or is full of missing links, than make sure that you have
paid special attention to capitals and lowercase letters.
The servers are case sensitive (meaning A is a totally
different letter from a, and so forth).
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